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User Persona Examples

Due Diligence Analyst​

Function: Analyst responsible for completing the KYC/AML for the client file

  • Association Access
  • Association Edit
  • Association Verification
  • Task Dashboard Access
  • Digital ID&V Access
  • Digital ID&V Create
  • Document Access
  • Document Create
  • Document Edit
  • Document Deletion
  • Document Management Send for Signature
  • Entity Data Access & Search
  • Entity Data Edit
  • Change Entity Draft Access Layers
  • External Data Access
  • External Data Approve
  • ID&V Access
  • ID&V Edit
  • ID&V Delete
  • Journey Access
  • Journey Edit
  • Journey Create
  • Journey Reassign Task
  • Journey Reopen Task
  • Change Journey Access Layers
  • Lookup Access
  • Policy Search and Requirement Scope
  • Reporting Access
  • Risk Calculator Access
  • Screening Access
  • Screening Edit

Due Diligence Manager​

Function: Manager responsible for reviewing and approving the KYC/AML for the client file (e.g. QA function)

  • Association Access
  • Association Edit
  • Association Verification
  • Task Dashboard Access
  • Management Dashboard Access
  • Digital ID&V Access
  • Digital ID&V Create
  • Document Access
  • Document Create
  • Document Edit
  • Document Deletion
  • Document Defer/Waive
  • Document Approval
  • Document Management Send for Signature
  • Entity Data Access & Search
  • Entity Data Edit
  • Entity Data Approve
  • Change Entity Draft Access Layers
  • External Data Access
  • External Data Approve
  • ID&V Access
  • ID&V Edit
  • ID&V Delete
  • Journey Access
  • Journey Cancel
  • Journey Edit
  • Journey Create
  • Completed Task Access
  • Journey Reassign Task
  • Journey Reopen Task
  • Change Journey Access Layers
  • Lookup Access
  • Policy Search and Requirement Scope
  • Reporting Access
  • Risk Calculator Access
  • Screening Access
  • Screening Edit
  • Screening Approve

Relationship Advisor / Relationship Manager / Banker​

Function: Front Office sales representative responsible for the Client Account

  • Association Access
  • Task Dashboard Access
  • Digital ID&V Access
  • Document Access
  • Document Create
  • Document Edit
  • Document Management Send for Signature
  • Entity Data Access & Search
  • Entity Data Edit
  • ID&V Access
  • ID&V Edit
  • Journey Access
  • Journey Edit
  • Completed Task Access
  • Journey Reassign Task
  • Lookup Access
  • Policy Search and Requirement Scope
  • Screening Access

Principal​

Function: Front Office sales registered representative responsible for the Client Account

  • Association Access
  • Task Dashboard Access
  • Management Dashboard Access
  • Digital ID&V Access
  • Document Access
  • Document Create
  • Document Edit
  • Entity Data Access & Search
  • Entity Data Edit
  • ID&V Access
  • Journey Access
  • Journey Edit
  • Completed Task Access
  • Journey Reassign Task
  • Lookup Access
  • Policy Search and Requirement Scope
  • Screening Access

Supervisor​

Function: Front Office registered supervisor responsible for the Client Account

  • Association Access
  • Task Dashboard Access
  • Management Dashboard Access
  • Digital ID&V Access
  • Document Access
  • Document Create
  • Document Edit
  • Entity Data Access & Search
  • Entity Data Edit
  • ID&V Access
  • Journey Access
  • Journey Edit
  • Completed Task Access
  • Journey Reassign Task
  • Lookup Access
  • Policy Search and Requirement Scope
  • Screening Access

Front Office Executive Approver​

Function: First line of defence senior executive responsible for approving risk that requires exceptional authority

  • Association Access
  • Task Dashboard Access
  • Management Dashboard Access
  • Digital ID&V Access
  • Document Access
  • Document Create
  • Document Edit
  • Entity Data Access & Search
  • Entity Data Edit
  • ID&V Access
  • Journey Access
  • Journey Edit
  • Completed Task Access
  • Journey Reassign Task
  • Lookup Access
  • Policy Search and Requirement Scope
  • Screening Access

Front Office Liaison (Non-Sales)​

Function: Front Office representative working with KYC/AML job functions to ensure optimum client experience and monitor progress of KYC/AML activities

  • Association Access
  • Association Edit
  • Association Verification
  • Task Dashboard Access
  • Document Access
  • Document Create
  • Document Edit
  • Entity Data Access & Search
  • Entity Data Edit
  • ID&V Access
  • ID&V Edit
  • ID&V Delete
  • Journey Access
  • Journey Edit
  • Journey Create
  • Completed Task Access
  • Journey Reassign Task
  • Lookup Access
  • Policy Search and Requirement Scope
  • Risk Calculator Access
  • Screening Access

Regulatory Analyst​

Function: Analyst responsible for completing the specialized Regulatory activities for the client file

  • Association Access
  • Association Edit
  • Association Verification
  • Task Dashboard Access
  • Digital ID&V Access
  • Digital ID&V Create
  • Document Access
  • Document Create
  • Document Edit
  • Document Deletion
  • Entity Data Access & Search
  • Entity Data Edit
  • External Data Access
  • External Data Approve
  • ID&V Access
  • Journey Access
  • Journey Edit
  • Journey Reassign Task
  • Journey Reopen Task
  • Lookup Access
  • Policy Search and Requirement Scope

Compliance Analyst​

Function: Analyst responsible for managing Compliance review and oversight on the client file as conditionally required

  • Association Access
  • Task Dashboard Access
  • Digital ID&V Access
  • Digital ID&V Create
  • Document Access
  • Document Create
  • Document Edit
  • Document Defer/Waive
  • Document Approval
  • Document Management Send for Signature
  • Entity Data Access & Search
  • Entity Data Edit
  • Change Entity Draft Access Layers
  • ID&V Access
  • ID&V Edit
  • ID&V Delete
  • Journey Access
  • Journey Edit
  • Completed Task Access
  • Journey Reassign Task
  • Journey Reopen Task
  • Change Journey Access Layers
  • Lookup Access
  • Policy Search and Requirement Scope
  • Reporting Access
  • Screening Access
  • Screening Edit
  • Screening Approve

Compliance Officer​

Function: Compliance Officer responsible for managing more complex/risk based compliance related escalations for the client file as conditionally required

  • Association Access
  • Task Dashboard Access
  • Digital ID&V Access
  • Digital ID&V Create
  • Document Access
  • Document Create
  • Document Edit
  • Document Defer/Waive
  • Document Approval
  • Document Management Send for Signature
  • Entity Data Access & Search
  • Entity Data Edit
  • Change Entity Draft Access Layers
  • ID&V Access
  • ID&V Edit
  • ID&V Delete
  • Journey Access
  • Journey Edit
  • Completed Task Access
  • Journey Reassign Task
  • Journey Reopen Task
  • Change Journey Access Layers
  • Lookup Access
  • Policy Search and Requirement Scope
  • Reporting Access
  • Screening Access
  • Screening Edit
  • Screening Approve

QC​

Function: Responsible for quality control sampling to review completed client application and adherence to policy/process documentation (read only)

  • Association Access
  • Task Dashboard Access
  • Digital ID&V Access
  • Document Access
  • Entity Data Access & Search
  • ID&V Access
  • Journey Access
  • Completed Task Access
  • Lookup Access
  • Policy Search and Requirement Scope
  • Risk Calculator Access
  • Screening Access

Audit​

Function: Responsible for Audit sampling to review completed client application and adherence to policy/process documentation (read only)

  • Association Access
  • Task Dashboard Access
  • Document Access
  • Entity Data Access & Search
  • ID&V Access
  • Journey Access
  • Completed Task Access
  • Lookup Access
  • Policy Search and Requirement Scope
  • Reporting Access
  • Risk Calculator Access
  • Screening Access

Portal​

Function: An end client KYC Coordinator responsible for providing the bank the KYC information of their organization for onboarding

  • Association Access
  • Association Edit
  • Association Verification
  • Document Access
  • Document Create
  • Document Edit
  • Document Deletion
  • Document Defer/Waive
  • Document Approval
  • Document Management Send for Signature
  • Entity Data Access & Search
  • Entity Data Edit
  • Entity Data Approve
  • ID&V Access
  • ID&V Edit
  • ID&V Delete
  • Journey Access
  • Journey Cancel
  • Journey Edit
  • Journey Create
  • Lookup Access
  • Policy Search and Requirement Scope

User Administration​

Function: Responsible for provisioning Teams and Access Layers to user profiles

  • Security User Administration

Release Management​

Function: Responsible for Release Management activities to promote configuration from a lower-level environment to a higher-level environment Note: The Release Management user only requires 'Access' from the environment they want to get the configuration from and 'Edit' or 'Create' for the environment they want to create the configuration in

  • Lookup Access
  • Configuration Exchange Access
  • Data Migration Administrator
  • Security Configuration Access
  • Security Configuration Create
  • Digital ID&V Configuration
  • eSignature Configuration Access
  • eSignature Configuration Create
  • External Data Configurator Access
  • External Data Configurator Create
  • Reference Data Editor Access
  • Reference Data Editor Edit
  • Policy Configuration Access
  • Policy Configuration Edit
  • Portal Configuration Access
  • Portal Configuration Edit
  • Risk Configuration Access
  • Risk Configuration Edit

Production Support​

Function: Systems support analyst responsible for providing user support and triaging system issues should they arise

  • Association Access
  • Document Management Access
  • Entity Data Access & Search
  • Journey Access
  • Completed Task Access
  • Lookup Access
  • Policy Search and Requirement Scope
  • Risk Calculator Access
  • Screening Access

Configurator​

Function: The system configurator responsible for designing and implementing configuration changes within the application (Persona exists in Lower-Level Environments Only)

  • Lookup Access
  • Policy Search and Requirement Scope
  • Risk Calculator Access
  • Configuration Exchange Access
  • Security Configuration Access
  • Security Configuration Create
  • Security Configuration Edit
  • Security Configuration Delete
  • Security User Administration
  • Data Protection Access
  • Data Protection Create
  • Data Protection Edit
  • Data Protection Delete
  • Digital ID&V Configuration
  • eSignature Configuration Access
  • eSignature Configuration Create
  • eSignature Configuration Edit
  • eSignature Configuration Delete
  • External Data Mapper Access
  • External Data Mapper Edit
  • External Data Configurator Access
  • External Data Configurator Create
  • External Data Configurator Edit
  • External Data Configurator Delete
  • Journey Builder Access
  • Journey Builder Edit
  • Journey Builder Approve
  • Journey Builder Archive
  • Journey Builder Delete
  • Journey Scheduler Access
  • Journey Scheduler Edit
  • Journey Scheduler Delete
  • Journey Scheduler Approve
  • Journey Scheduler Archive
  • Reference Data Editor Access
  • Reference Data Editor Edit
  • Reference Data Editor Approve
  • Reference Data Editor Archive
  • Reference Data Editor Delete
  • Policy Configuration Access
  • Policy Configuration Edit
  • Policy Configuration Approve
  • Policy Configuration Archive
  • Policy Configuration Delete
  • Portal Configuration Access
  • Portal Configuration Edit
  • Portal User Administration
  • Portal Administration User Delete
  • Risk Configuration Access
  • Risk Configuration Edit
  • Risk Configuration Approve
  • Risk Configuration Archive
  • Risk Configuration Delete
  • Screening Configuration Access
  • Screening Configuration Edit
  • Screening Configuration Create
  • Screening Configuration Delete